Hermes in the financial sector: listening to transform

17 Sep Hermes in the financial sector: listening to transform

In the financial market, every detail has a direct impact on trust, security and the customer experience. With increasing regulatory complexity and pressure for innovation, a deep understanding of customer perception has become a decisive factor for competitiveness, where time and trust are assets as valuable as capital itself.

Aware of this scenario, MPL presents the Hermes ProjectThis is an initiative developed to support financial institutions in transforming their relationship with clients through a structured process of listening, analysis and strategic recommendations.

Just as Hermes changed the course of negotiations with a precise message, here the aim is to listen to the customer in real time, interpret their needs and act proactively to guarantee a safe, fluid and personalized experience.

The project is based on a detailed customer satisfaction surveyThis analysis explores not only objective data, but also perceptions, expectations and behavioral signals. This analysis makes it possible to identify critical points in the journey, potential risks and opportunities for improvement.

As a final product, MPL delivers a exclusive strategy documentThis is done by consolidating all the impressions gathered and translating them into practical recommendations for the organization. These recommendations may include:

• Procedural adjustments that increase efficiency and reduce failures;
• Systemic adjustments to strengthen security and reduce operating costs;
• Adoption of new technologies, such as Artificial Intelligence, to improve personalization and speed of service.

The result goes beyond a diagnosis: it is a clear plan, guided by the real voice of the customer, which supports decision-making in three essential dimensions for the financial sector:  reliability, innovation and experience.

With almost four decades of experience in the market, MPL has established itself as a strategic partner in solutions for ERP JD Edwards, and is now becoming a benchmark in digital transformation and Artificial Intelligence. Recognized for its reliability (NPS 99%) and for delivering high-impact projects for large clients, MPL combines experience, innovation and a vision of the future to support organizations in building more agile, secure and customer-centric operations.

O Hermes doesn't just deliver data. It delivers clarity for strategic decisions that support the growth of financial institutions in an increasingly dynamic and competitive environment.