In Greek mythology, Hermes was the messenger of the gods. A god with multiple attributes: fast, cunning, a communicator between worlds. He translated the unintelligible, carried messages between different universes, and knew how to listen - even to what was not said. In contemporary retail, what the customer doesn't...

If the job market once valued stability and deep specialization, today the scenario is different. With the acceleration of technology, the emergence of new business models and increasingly intense social changes, one skill stands out among all the others:...