20 Sep Support-Fix MPL: functional and technical support for your JD Edwards

Keeping your JD Edwards environment running at peak performance requires more than one-off support. It requires a complete approach that combines strategic vision, technical and functional knowledge, as well as the agility to transform incidents into opportunities for evolution. This is exactly what Support-fix, MPL's support service, offers.

More than just a corrective service, Support-fix acts in a preventive and consultative manner. We take care of both the JDE environment and servers and the functional processes, ensuring that the system runs smoothly and efficiently. Our priority is to identify and correct root of the problemsto prevent recurring calls from consuming your team's time and energy.

What makes Support-Fix different?

• Functional and technical support in a single solution;
• Fast and assertive interventions that guarantee constant ERP availability;
• Proactive monitoring to predict and prevent failures before they impact the business;
• Root cause analysis to eliminate recurring problems;
• Tailor-made service, adapted to each client's scenario;
• Dedicated team with active management, transparency and quality at every stage;

This combination turns support into an engine of innovation. In addition to all this, through the Support-fix workshops, our customers explore often underutilized JD Edwards features and learn about new functionalities, expanding the strategic use of ERP and obtaining real gains in productivity, risk reduction and reduction of hidden costs.

Tailored support and innovation

At MPL we believe that each company has a unique scenario. That's why Support-fix can be contracted on a tailor-made basis, adapting to the needs of each client with a specialized team that closely monitors the operation and ensures that each investment in technology converts into real value for the business.

Much more than resolving incidents, Support-fix is a strategic partnership to free your team from repetitive tasks and allow them to focus fully on innovation and growth.

Find out how Support-Fix can transform the way your company deals with JD Edwards:
Support-Fix - Outsourcing JD Edwards
Support-Fix Tec

At MPL INOVA, we combine more than 40 years of tradition in technology and business innovation with cutting-edge solutions in Artificial Intelligence, process automation and integration with ERPs such as JD Edwards. Our approach combines technical expertise with Low Code and No Code tools, enabling agile, scalable and accessible deployments for different company profiles. We work to accelerate digital transformation, improve productivity and support data-based decision-making with security, efficiency and intelligence.