11 Sep Hermes for Services: efficiency and intelligence for companies that want to grow safely

The service sector faces a constant challenge: to deliver quality and agility, even in the face of pressure for cost reduction, continuous innovation and excellent service. In this scenario, the Hermes for Services has emerged as a strategic ally, bringing technology and intelligence to transform the way companies operate and relate to their customers.

Hermes is an initiative to understand the level of customer satisfaction, which connects data, processes and people in a single ecosystem. This means more operational efficiency, less rework, greater scalability and decisions based on reliable data.

The Hermes diagnosis for Services suggests various actions where your company can:

• Automate critical processes, reducing errors and increasing productivity;
• Integrating systems and workflows, ensuring a unified view of the operation;
• Improving customer service, with quick responses and assertive solutions;\
• Monitor indicators in real time, and supporting managers in their decision-making;
• Gaining agility and innovation, without losing reliability and security.

This model has already been applied in different segments, with results that prove its strength for scaling business and strengthening customer relationships.

Hermes was developed by MPL to support companies in strategic sectors and has now reached the service sector, where the digital transformation is increasingly decisive for competitiveness.

About MPL

At MPL, we combine more than 40 years of tradition in technology and business innovation with cutting-edge solutions in Artificial Intelligence, process automation and integration with ERPs such as JD Edwards. Our approach combines technical expertise with Low Code and No Code tools, enabling agile, scalable and accessible deployments for different company profiles. We work to accelerate digital transformation, improve productivity and support data-based decision-making with security, efficiency and intelligence.