{"id":11415,"date":"2025-09-17T10:56:00","date_gmt":"2025-09-17T13:56:00","guid":{"rendered":"https:\/\/www.mpl.com.br\/?p=11415"},"modified":"2025-09-17T10:56:00","modified_gmt":"2025-09-17T13:56:00","slug":"hermes-no-setor-financeiro-ouvir-para-transformar","status":"publish","type":"post","link":"https:\/\/www.mpl.com.br\/en\/hermes-no-setor-financeiro-ouvir-para-transformar\/","title":{"rendered":"Hermes in the financial sector: listening to transform"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">In the financial market, every detail has a direct impact on trust, security and the customer experience. With increasing regulatory complexity and pressure for innovation, a deep understanding of customer perception has become a decisive factor for competitiveness, where time and trust are assets as valuable as capital itself.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Aware of this scenario, MPL presents the <\/span><b>Hermes Project<\/b><span style=\"font-weight: 400;\">This is an initiative developed to support financial institutions in transforming their relationship with clients through a structured process of listening, analysis and strategic recommendations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Just as Hermes changed the course of negotiations with a precise message, here the aim is to <\/span><b>listen to the customer in real time, interpret their needs and act proactively<\/b><span style=\"font-weight: 400;\"> to guarantee a safe, fluid and personalized experience.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The project is based on a <\/span><b>detailed customer satisfaction survey<\/b><span style=\"font-weight: 400;\">This analysis explores not only objective data, but also perceptions, expectations and behavioral signals. This analysis makes it possible to identify critical points in the journey, potential risks and opportunities for improvement.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As a final product, MPL delivers a <\/span><b>exclusive strategy document<\/b><span style=\"font-weight: 400;\">This is done by consolidating all the impressions gathered and translating them into practical recommendations for the organization. These recommendations may include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Procedural adjustments that increase efficiency and reduce failures;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Systemic adjustments to strengthen security and reduce operating costs;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Adoption of new technologies, such as Artificial Intelligence, to improve personalization and speed of service.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The result goes beyond a diagnosis: it is a <\/span><b>clear plan, guided by the real voice of the customer<\/b><span style=\"font-weight: 400;\">, which supports decision-making in three essential dimensions for the financial sector:\u00a0 <\/span><b>reliability, innovation and experience<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With almost four decades of experience in the market, MPL has established itself as a strategic partner in solutions for <\/span><b>ERP JD Edwards, <\/b><span style=\"font-weight: 400;\">and is now becoming a benchmark in<\/span><b> digital transformation and Artificial Intelligence<\/b><span style=\"font-weight: 400;\">. Recognized for its reliability (NPS 99%) and for delivering high-impact projects for large clients, MPL combines experience, innovation and a vision of the future to support organizations in building more agile, secure and customer-centric operations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">O <\/span><b>Hermes<\/b><span style=\"font-weight: 400;\"> doesn't just deliver data. It delivers <\/span><b>clarity for strategic decisions<\/b><span style=\"font-weight: 400;\"> that support the growth of financial institutions in an increasingly dynamic and competitive environment.<\/span><\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>No mercado financeiro, cada detalhe impacta diretamente a confian\u00e7a, a seguran\u00e7a e a experi\u00eancia do cliente. Com a crescente complexidade regulat\u00f3ria e a press\u00e3o por inova\u00e7\u00e3o, compreender de forma profunda a percep\u00e7\u00e3o dos clientes tornou-se um fator decisivo para a competitividade, onde\u00a0 tempo e confian\u00e7a&#8230;<\/p>","protected":false},"author":10,"featured_media":11416,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-11415","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Hermes no setor financeiro: ouvir para transformar - MPL - Excel\u00eancia em Transforma\u00e7\u00e3o Digital e ERP JD Edwards<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mpl.com.br\/en\/hermes-no-setor-financeiro-ouvir-para-transformar\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hermes no setor financeiro: ouvir para transformar - MPL - Excel\u00eancia em Transforma\u00e7\u00e3o Digital e ERP JD Edwards\" \/>\n<meta property=\"og:description\" content=\"No mercado financeiro, cada detalhe impacta diretamente a confian\u00e7a, a seguran\u00e7a e a experi\u00eancia do cliente. 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