The industry faces complex, structural challenges that directly impact the relationship with its customers.<\/span> Industry 4.0 brings new opportunities to better understand the customer.<\/p>\n Traditional surveys capture indicators.<\/span> In industry, these little noises go viral:<\/span><\/p>\n Frustrated customers don't complain. They just change supplier.<\/span><\/p>\n In mythology, Hermes was the only one capable of moving between worlds and bringing difficult truths to light with agility and precision.<\/span><\/p>\n In the industrial sector, the gap between <\/span>what your operation delivers<\/b> and <\/span>what the customer really perceives<\/b> can be as great as between the shop floor and management.<\/span><\/p>\n And often, <\/span>no one is there to carry the right message<\/b>.<\/span><\/p>\n O <\/span>Hermes Project<\/b>developed by MPL, acts as a <\/span>strategic messenger<\/b> which translates hidden dissatisfaction into tangible opportunities for improvement - <\/span>with method, analysis and technology<\/b>.<\/span><\/p>\n Inspired by the mythological god, the corporate Hermes goes to the client, collects perceptions and returns clarity about the situation:<\/span><\/p>\n Because we are recognized for excellence in management systems - but also for transforming our own processes based on active listening to our industrial customers.<\/span><\/p>\n We understand operations, technology and relationships.<\/b> Diagnosis: a call for truth<\/b><\/p>\n The first phase of the Hermes Project is a <\/span>real satisfaction diagnosis<\/b> - clear, objective, to the point.<\/span><\/p>\n You receive a report with:<\/span><\/p>\n The Hermes Project is the link between your operation and your client's real perception of value.<\/span> It brings diagnoses. It brings clarity. It brings action.<\/b><\/p>\n And that's where transformation comes from.<\/span><\/p>\n #ProjectHermes #IIntelligentIndustry #EctiveListening 1TP7IndustrialRelationship #CustomerExperience #IndustrialSuppliers #TDigitalTransformation #B2B #MPL<\/span><\/p>","protected":false},"excerpt":{"rendered":" A maioria das ind\u00fastrias n\u00e3o sabe o que seus clientes realmente pensam sobre a ind\u00fastria 4.0 A ind\u00fastria enfrenta desafios complexos e estruturais que impactam diretamente o relacionamento com seus clientes. Entre os mais cr\u00edticos est\u00e3o: A ind\u00fastria 4.0 traz novas oportunidades para entender melhor…<\/p>","protected":false},"author":10,"featured_media":11356,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25,22,23],"tags":[],"class_list":["post-11355","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-erp","category-mpl","category-oracle"],"yoast_head":"\n
\n<\/span>Among the most critical are:<\/span><\/p>\n\n
In environments where efficiency and standardized processes are a priority, the voice of the customer ends up being silenced by rigid routines and contractual relationships based on delivery, not perception.<\/strong><\/h3>\n
\n<\/span>But they ignore the subtle signs, the noises of dissatisfaction, the daily undocumented friction between customer and supplier.<\/span><\/p>\n\n
\n<\/span><\/li>\n<\/ul>\nHermes: the messenger between worlds, now for industry<\/b><\/h3>\n
That's where the Hermes Project comes in.<\/b><\/h3>\n
\n
Why the MPL?<\/h3>\n
\n<\/b>And we apply this knowledge to deliver not just efficiency, but <\/span>lasting trust in the industrial chain.<\/b><\/p>\n\n
Because your customers are not gods... <\/b>But they want to be treated with intelligence, agility and respect.<\/b><\/h3>\n
\n<\/span>He doesn't bring promises.<\/span><\/p>\n