Our support service, Suporte-fix, has a customized configuration for each client: it can consider functional and\/or technical support; it can work on a monthly basis with a number of open tickets or hours worked; it may or may not include other applications in the ERP environment; we can provide 1st level support or not.<\/p>\n
In other words, everything you need to get exactly the service you need.<\/p>\n
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As the name suggests, one of the aims of the service is to correct the cause of problems, thereby reducing the company's dependence on and cost of support services over time.<\/p>\n
Based on the calls we handle, we build a database and analyze the evolution of the service and the client's demands.<\/p>\n
This is not an empty promise: over the course of our relationship with our clients, many of them have reduced the value of their support contracts, as a result of the corrections implemented, the knowledge passed on to their staff and the effectiveness of our support service, always keeping our clients satisfied and ensuring their retention.<\/p>\n
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This is the philosophy behind Suporte-fix. Count on this ally in your daily life.<\/p>","protected":false},"excerpt":{"rendered":"
Nosso servi\u00e7o de sustenta\u00e7\u00e3o, o Suporte-fix, possui uma configura\u00e7\u00e3o personalizada para cada cliente: pode considerar suporte funcional e\/ou t\u00e9cnico; pode trabalhar mensalmente com uma quantidade de tickets abertos ou horas trabalhadas; pode ou n\u00e3o englobar outros aplicativos do ambiente ERP; podemos fazer o atendimento de…<\/p>","protected":false},"author":10,"featured_media":10809,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-10808","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"yoast_head":"\n