{"id":10746,"date":"2023-12-08T09:55:15","date_gmt":"2023-12-08T12:55:15","guid":{"rendered":"https:\/\/www.mpl.com.br\/?p=10746"},"modified":"2023-12-08T09:55:15","modified_gmt":"2023-12-08T12:55:15","slug":"a-ia-generativa-resolvendo-problemas-do-dia-a-dia","status":"publish","type":"post","link":"https:\/\/www.mpl.com.br\/en\/a-ia-generativa-resolvendo-problemas-do-dia-a-dia\/","title":{"rendered":"Generative AI solving everyday problems."},"content":{"rendered":"<p>Generative Artificial Intelligence is the topic of the moment and, certainly, the adoption curve will grow a lot in the coming years.<\/p>\n<p>With each major technological advance, it is common for us to be enthusiastic about applying technology in our companies, but we need to reflect first on which business processes can be positively impacted by it.<\/p>\n<p>&nbsp;<\/p>\n<p>The customer service sector is one of the areas that can benefit from this technology, to increase customer satisfaction and retention.<\/p>\n<p>Perhaps you, as a consumer, have already come across a \u201cstandard response\u201d to a more complex or specific request, which may not meet 100% what you need. This can happen due to several factors, but the need to respond quickly can cause the attendant to make mistakes or not realize that a request has a particularity. Generative AI can help analyze requests by summarizing, classifying and highlighting important points, contributing to the personalization of service.<\/p>\n<p>It is important to highlight that Generative AI should be seen as a complement to human knowledge and empathy in care, and not as a substitute.<\/p>\n<p>On video\u00a0 <u><a href=\"https:\/\/youtu.be\/ok0bUfnvE-c\" target=\"_blank\" rel=\"noopener\">https:\/\/youtu.be\/ok0bUfnvE-c<\/a>\u00a0<\/u> We will show a practical case of using the power of this technology to increase productivity, assertiveness and personalization of service.<\/p>\n<p>&nbsp;<\/p>\n<p>Curiosities:<\/p>\n<p>The image of this post was generated by a Generative AI, through the description: \u201cDesign of a service sector with happy people\u201d<\/p>\n<p>The production of the video slides was supported by Generative AI, based on a detailed idea brief.<\/p>\n<p>The creation of this post and the video\u2026 this is our 100%!<\/p>\n<p>#Maritaca #OCI #IAgenerativa #LLM #OracleDigitalAssistant #OracleCloud<\/p>","protected":false},"excerpt":{"rendered":"<p>Generative Artificial Intelligence is the topic of the moment and, certainly, the adoption curve will grow a lot in the coming years. With each major technological advance, it is common for us to be enthusiastic about applying technology in our companies, but we need to reflect first on which business processes\u2026<\/p>","protected":false},"author":10,"featured_media":10747,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-10746","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>A IA Generativa resolvendo problemas do dia a dia. - MPL - Excel\u00eancia em Transforma\u00e7\u00e3o Digital e ERP JD Edwards<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mpl.com.br\/en\/a-ia-generativa-resolvendo-problemas-do-dia-a-dia\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A IA Generativa resolvendo problemas do dia a dia. - MPL - Excel\u00eancia em Transforma\u00e7\u00e3o Digital e ERP JD Edwards\" \/>\n<meta property=\"og:description\" content=\"A Intelig\u00eancia Artificial Generativa \u00e9 o assunto do momento e, certamente, a curva de ado\u00e7\u00e3o crescer\u00e1 muito nos pr\u00f3ximos anos. A cada grande avan\u00e7o tecnol\u00f3gico, \u00e9 comum termos o entusiasmo de aplicar a tecnologia em nossas empresas, mas precisamos refletir antes, quais processos de neg\u00f3cio...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.mpl.com.br\/en\/a-ia-generativa-resolvendo-problemas-do-dia-a-dia\/\" \/>\n<meta property=\"og:site_name\" content=\"MPL - Excel\u00eancia em Transforma\u00e7\u00e3o Digital e ERP JD Edwards\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/facebook.com\/pages\/MPL-Corporate-Software\/142291315809464\" \/>\n<meta property=\"article:published_time\" content=\"2023-12-08T12:55:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.mpl.com.br\/wp-content\/uploads\/2023\/12\/ia-generativa.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"913\" \/>\n\t<meta property=\"og:image:height\" content=\"595\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Simone Taveira\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@mpl_\" \/>\n<meta name=\"twitter:site\" content=\"@mpl_\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Simone Taveira\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.mpl.com.br\\\/a-ia-generativa-resolvendo-problemas-do-dia-a-dia\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.mpl.com.br\\\/a-ia-generativa-resolvendo-problemas-do-dia-a-dia\\\/\"},\"author\":{\"name\":\"Simone Taveira\",\"@id\":\"https:\\\/\\\/www.mpl.com.br\\\/#\\\/schema\\\/person\\\/65f82d8087c26afa63918ae21fc11c97\"},\"headline\":\"A IA Generativa resolvendo problemas do dia a dia.\",\"datePublished\":\"2023-12-08T12:55:15+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.mpl.com.br\\\/a-ia-generativa-resolvendo-problemas-do-dia-a-dia\\\/\"},\"wordCount\":291,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.mpl.com.br\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.mpl.com.br\\\/a-ia-generativa-resolvendo-problemas-do-dia-a-dia\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.mpl.com.br\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/ia-generativa.jpg\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.mpl.com.br\\\/a-ia-generativa-resolvendo-problemas-do-dia-a-dia\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.mpl.com.br\\\/a-ia-generativa-resolvendo-problemas-do-dia-a-dia\\\/\",\"url\":\"https:\\\/\\\/www.mpl.com.br\\\/a-ia-generativa-resolvendo-problemas-do-dia-a-dia\\\/\",\"name\":\"A IA Generativa resolvendo problemas do dia a dia. - 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