These capabilities will bring more freedom, practicality and agility to the people who will interact with the Iris, according to Emerson.<\/p>\n
MPL presented the first curatorship report, where we analyzed people's interactions with \u00cdris.<\/p>\n
It was possible to identify several needs of the cooperative members, already in this first report and Emerson believes that this periodic analysis will bring valuable insights to Cooperativa Integrada<\/p>\n
The \u00cdris project is constantly evolving to also reach new services, from closing production online to analyzing sent images, through another AI service from Oracle, #OCI Vision.<\/p>\n
\u00cdris, the new chatbot from Cooperativa Integrada<\/strong><\/h2>\n![\"\"](\"https:\/\/www.mpl.com.br\/wp-content\/uploads\/2023\/03\/chatbot-iris.jpg\")
<\/p>\n
Below is our full conversation with Emerson:<\/strong><\/p>\n\n- \n
What were the main reasons for you to invest in exchanging chatbot technology?<\/strong><\/h3>\n<\/li>\n<\/ol>\nEmerson (CIO of Cooperativa Integrada):<\/strong>\u00a0\u201cWe think that more advanced chatbot technology can deliver a more satisfying and efficient user experience, which can lead to greater customer satisfaction and possibly increased sales. We also think about the innovation factor as investing in chatbot technology demonstrates that a company is committed to providing an innovative and cutting-edge experience to its customers, which can help improve brand awareness.\u201d<\/p>\n\n- \n
What is your assessment of Nova \u00cdris so far? And what do you expect for the next phases of the project?<\/strong><\/h3>\n<\/li>\n<\/ol>\nEmerson (CIO of Cooperativa Integrada):<\/strong>\u00a0\u201cFirst impressions are very good, because we have already been able to attest that Oracle's technology will open up more possibilities and also make \u00cdris more flexible, from implementation to IT, functionalities that Integrada will be able to make available to our client.<\/p>\nThrough natural language interpretation, our client is no longer tied to a fixed menu of options, he is free to type what he is looking for and the tool can interpret it without any problems. This also works very well with regard to audio, which for our agricultural scenario is very good, thinking of our producer in the field, we want to bring agility.<\/p>\n
This agility we will also achieve with new services, from closing production online to analyzing sent images.\u201d<\/p>\n
\n- \n
What is your assessment of the MPL team in conducting and delivering the project?<\/strong><\/h3>\n<\/li>\n<\/ol>\nEmerson (CIO of Cooperativa Integrada):<\/strong>\u00a0\u201cMPL presented an exemplary delivery quality throughout the project, from requirements gathering to post Go Live. Throughout the process, the MPL team demonstrated commitment, professionalism and excellence in every step of the project, ensuring that all expectations were met. In addition, the team was very helpful and agile, ready to solve any problem that arose and ensure the success of the project. The quality of MPL's delivery is an example of excellence in IT services and is a great choice for companies looking for efficient and quality solutions.\u201d<\/p>\n\n- \n
Do you believe that the monthly curation report (analytical report of people's interactions with \u00cdris) will bring insights to Cooperativa Integrada?<\/strong><\/h3>\n<\/li>\n<\/ol>\nEmerson (CIO of Cooperativa Integrada): \u201c<\/strong>I certainly believe that the curated monthly report will bring valuable insights to Cooperativa Integrada! Through the analysis of people's interactions with \u00cdris, it will be possible to identify trends, strengths and weaknesses and opportunities for improvement in customer service. In addition, the report can help the team to better understand the needs and expectations of customers, which is essential to improve the quality of the service offered. \u201c<\/p>\n
<\/p>\n- \n
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What were the main reasons for you to invest in exchanging chatbot technology?<\/strong><\/h3>\n<\/li>\n<\/ol>\n
Emerson (CIO of Cooperativa Integrada):<\/strong>\u00a0\u201cWe think that more advanced chatbot technology can deliver a more satisfying and efficient user experience, which can lead to greater customer satisfaction and possibly increased sales. We also think about the innovation factor as investing in chatbot technology demonstrates that a company is committed to providing an innovative and cutting-edge experience to its customers, which can help improve brand awareness.\u201d<\/p>\n
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What is your assessment of Nova \u00cdris so far? And what do you expect for the next phases of the project?<\/strong><\/h3>\n<\/li>\n<\/ol>\n
Emerson (CIO of Cooperativa Integrada):<\/strong>\u00a0\u201cFirst impressions are very good, because we have already been able to attest that Oracle's technology will open up more possibilities and also make \u00cdris more flexible, from implementation to IT, functionalities that Integrada will be able to make available to our client.<\/p>\n
Through natural language interpretation, our client is no longer tied to a fixed menu of options, he is free to type what he is looking for and the tool can interpret it without any problems. This also works very well with regard to audio, which for our agricultural scenario is very good, thinking of our producer in the field, we want to bring agility.<\/p>\n
This agility we will also achieve with new services, from closing production online to analyzing sent images.\u201d<\/p>\n
- \n
- \n
What is your assessment of the MPL team in conducting and delivering the project?<\/strong><\/h3>\n<\/li>\n<\/ol>\n
Emerson (CIO of Cooperativa Integrada):<\/strong>\u00a0\u201cMPL presented an exemplary delivery quality throughout the project, from requirements gathering to post Go Live. Throughout the process, the MPL team demonstrated commitment, professionalism and excellence in every step of the project, ensuring that all expectations were met. In addition, the team was very helpful and agile, ready to solve any problem that arose and ensure the success of the project. The quality of MPL's delivery is an example of excellence in IT services and is a great choice for companies looking for efficient and quality solutions.\u201d<\/p>\n
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- \n
Do you believe that the monthly curation report (analytical report of people's interactions with \u00cdris) will bring insights to Cooperativa Integrada?<\/strong><\/h3>\n<\/li>\n<\/ol>\n
Emerson (CIO of Cooperativa Integrada): \u201c<\/strong>I certainly believe that the curated monthly report will bring valuable insights to Cooperativa Integrada! Through the analysis of people's interactions with \u00cdris, it will be possible to identify trends, strengths and weaknesses and opportunities for improvement in customer service. In addition, the report can help the team to better understand the needs and expectations of customers, which is essential to improve the quality of the service offered. \u201c<\/p>\n
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